Platform not moving

  • 3D Printer Model: Apollo 3d saturn 10
  • Slicer: Cura
  • Hardware Setup:
  • Problem description: i am new to 3d printing and i recently bought a apollo3d saturn 10 but when i try leveling the platform it just moves up a bit and stops while in the tutorial it moves all the wag. Please help
  • What I tried: Watching tutorials and read reddit.